Support
Email parallaxvrplayer@gmail.comGetting help faster
If a video won't play or looks wrong, include your Mac model, macOS version, the file type, and where the video came from.
The app's Report a Problem window gathers the technical details for you and lets you email, copy or save the report.
Common fixes
A video looks stretched, doubled or warped
Pick the right format in the settings once (180°, 360°, side-by-side, fisheye or flat).
Parallax remembers it for that file from then on.
A GoPro MAX .360 file won't open
Raw .360 files aren't supported yet. Export the video from GoPro Player first, and the exported MP4 plays normally.
A movie from the Apple TV app won't play
Copy-protected videos only play in Apple's own apps. That's true for every third-party player.
Requirements
macOS 12 Monterey or later.
Refunds
If Parallax isn't right for you, email within 14 days of purchase for a full refund. No questions asked. Include the email address used for the purchase, or the order number.
The refund goes back to the original payment method within 5 to 10 business days, depending on the bank.